The Parker Wright Group,

The Parker Wright Group, Inc. (PWG) provides consulting, research and training to clients who recognize the
value of improved customer service and team work.

Our Approach

Working with clients to improve their comprehensive customer service with Strategy Development, Client Input, Talent Optimization, Team Development and Training

We believe a team approach, by our clients, to address and improve their customers’ experiences has been proven to deliver better results and improved competitive positioning

We use the principles and practices of Talent Optimization to increase our clients’ team development and engagement capabilities

Our use of proprietary, electronic meeting models and facilitation expertise provides our clients with new levels of collaboration and team development.

About Us

Cornell N. Wright

Strategist, Talent Optimization Expert and Training Specialist

Cornell Wright started both his career and his focus on customer service with IBM solving business problems for large manufacturing, insurance, and process organizations.

As Managing Partner of The Parker Wright Group, he has worked with mid-market financial, non-profit, and emerging firms.

Cornell is the author of 31 Coffee Breaks to a Better Organization and is a member of the business adjunct faculty at Housatonic Community College, Bridgeport, CT.

“A major challenge facing all organizations is how to deliver quality customer service with the most talented team.”

Blake A McMorris

Certified Diversity Professional [CDP]

Diversity & Inclusion Facilitator and Practitioner.

Blake comes to PWG with over 35 years experience in P&C Insurance. Over the past 10 years, he was a D&I facilitator and consultant focused on dimensions of diversity, unconscious bias and micro-messaging. He has helped numerous executive and managerial teams understand today’s diversity initiatives are a business imperative and not just the “right thing to do”.

He has lead numerous D&I projects designed to enhance team engagement, brand recognition and community involvement.

“D&I is an integral part to every company’s business strategy.”

John J. Carroll, MBA

Aging Strategist, Facilitator & Educator

John brings to PWG his decades of experience and expertise in strategic planning and leading complex project teams across industries, sectors and continents. Through these efforts, John developed unique insights into the aging of our society and in the use of technologies to engage diverse teams, face-to-face and virtually, and drive them to decisions that are implemented successfully.

As an adjunct to his consulting role, John delivers an effective lunch or dinner talk, face-to-face or virtually on “Aging and Your Mind“ that ignites conversations we should all be having, yet aren’t, about ourselves, our families, our communities and our society.

“Intergenerational collaboration is interracial collaboration.”

The Parker Wright Group's Team Approach

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